Shipping & Orders

At Velira, we are committed to delivering your orders safely and on time. From order confirmation to doorstep delivery, we ensure a smooth and reliable shopping experience for every customer.

Order Processing

All orders placed on Velira are processed within 1–3 business days after successful payment confirmation. Orders placed on weekends or public holidays may be processed on the next working day.

Once your order is confirmed and shipped, you will receive tracking details through email or phone.

Shipping Information

We offer reliable shipping services across multiple locations to ensure safe and timely delivery of your products. Delivery timelines may vary depending on your location, courier availability, and external conditions.

Estimated delivery time:

Metro Cities: 3–5 business days
Other Locations: 5–8 business days

Please note that delivery times are approximate and may occasionally be delayed due to unforeseen circumstances.

Order Tracking

Customers can track their orders using the tracking information shared after dispatch. If you face any issues with tracking or delivery updates, our support team will be happy to assist you.

Incorrect Address Information

Customers are requested to provide accurate shipping and contact details while placing an order. Velira will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Damaged or Missing Products

If your package arrives damaged or if any item is missing, please contact our support team within 48 hours of delivery with relevant photos and order details for assistance.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation requests may not be accepted.

Customer Support

For any shipping, delivery, or order-related questions, customers can contact Velira’s support team through our official website or customer service channels.